It's super annoying when you can't log in - so let's get that fixed!
Step 1️⃣: Check if you signed up via Google
If you can't log in and try to reset your password, and GETitOUT shows "The user does not have a password", then you originally signed up via Google.
Quick recap - when you signed up to GETitOUT for the first time, you could choose between two options:
Sign up with email and password
Sign up with Google
If you had originally signed up with Google, then you also need to log in with Google when you come back to GETitOUT (you can not log in with email and password if you had originally signed up with Google).
Step by step:
Click the Log in with Google button.
Choose the Google account you had signed up with.
Can you log in successfully? Then you're done!
If not, please continue to Step 2.
Step 2️⃣: Reset your password
If step 1 didn't solve your problem, you know that you had originally signed up with email and password.
First, make sure you're logging in with the right email address (just making sure, no offence). If you've got the right email but still can't log in, reset your password:
Enter your email address and click the RESET MY PASSWORD button.
Go to your inbox and look for an email from GETitOUT (check the spam folder, just in case).
In the email, click the SET YOUR NEW PASSWORD button.
On the page that opens, set your new password.
That's it! Go back to https://app.getitout.io/login and log in with your email and brand-new password.
Step 3️⃣: Still having troubles?
If resetting your password doesn't help, please email our friendly support: [email protected]
Please tell us with which email address you had originally signed up to GETitOUT, and we'll get right to work.